Refund policy
Returns & Exchanges SwingFly is meant to be swung. Take 30 days to find out whether it's right for you. 30-Day Returns If SwingFly isn't working for you, return it within 30 days of delivery for a refund. To be eligible, the product must be:
- Returned with all included components and original packaging
- Clean and undamaged — normal wear from testing is expected; dents, gouges, grip damage, or a broken club are not
- Accompanied by proof of purchase
To start a return, contact us through our Contact Us page with your order number. Please wait for return instructions before shipping anything back — returns sent without authorization may not be received or refunded. Limit one trial return per customer. Returns that arrive damaged beyond normal testing wear may be refused or refunded at a reduced amount. We'll always contact you before adjusting a refund.
Exchanges Wrong weight? Contact us within 30 days of delivery and we'll swap it, subject to availability. You cover shipping on the return; we cover shipping on the replacement. Return Shipping Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the product arrived damaged or we made an error with your order — in those cases we cover shipping both ways. Refunds Once your return is received and inspected, approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take an additional 5–10 business days to post the credit. Damaged or Incorrect Orders If your SwingFly arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right. Wholesale Orders Wholesale and pro-program orders are governed by separate terms and are not covered by this policy.